Your purchase is eligible for return only if it meets the following conditions:
We offer reverse pick up against charges by our Courier partner.
If your pin code is not serviceable, you can still return the product(s) by shipping them to us at:
A. I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
A-1. Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise, please get back to us. If the money has been credited to our account, we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
B. When will I get my refund, if I had cancelled the order within the cancellation window period?
B-1. Once the product is received and inspected for eligible returns, we will send you an email notifying that a refund has been initiated. your refund will be processed in your original method of payment within 3-5 working days from the receipt of the returned item.
C. I am yet to receive my refund. Why is the refund delayed?
C-1. If you haven’t received a refund yet, first check your bank account again.
The expected timelines are as below:
NOTE: No request for refund will be entertained in case you do not collect the parcel from our courier partner within 30 days from date of dispatch.